We offer a range of delivery options to meet your requirements. All parcels are dispatched in secure, discreet and unbranded packaging. All orders are fully insured for the value of the contents. We only deliver to the UK and Northern Ireland. All parcels will require a signature upon receipt.
Delivery is free and fully insured for all orders.
Please click here to view alternative delivery options
Orders under £180 are delivered by Royal Mail recorded delivery, which takes between 1-5 working days from the day of despatch. A signature will be required.
Orders over £180 will be sent by Royal Mail special delivery or UPS, which is next day delivery from the day of despatch. A signature will be required.
If funds are cleared by 3pm, most orders will be dispatched the same day, subject to any additional security checks
Yes. All orders are sent fully insured.
All orders are shipped fully insured and require a signature on receipt.
For your convenience, when your items are dispatched you will be emailed an online tracking number.
All items dispatched will be covered by our ‘goods in carriage’ insurance policy provided by Lloyds of London. Our policy covers each package up to the value of £50,000 up until the point it is signed for at the delivery address, once signed we can accept no liability for your goods. Furthermore we also accept no liability for items once signed for at work addresses or houses of multiple occupancy.
We will send you a dispatch email which will include your tracking number as soon as your parcel is handed over to the courier.
This is usually between 17:00 and 18:00 each evening.
The courier will leave an ‘Attempted Delivery’ card so that you can rearrange an alternative delivery date or collect the parcel from your local Royal Mail sorting office with ID.
Your parcel will remain fully insured up until the point it is signed for.
Can I buy or collect directly from your premises?
At present we only offer delivery of goods to customers
At present we only offer delivery within the UK (including the Isle of Man and Channel Islands).
If you decide you no longer want the bullion coins or bars you have purchased from us, unfortunately, it is not possible to directly return them. Prices are determined by the live precious metal spot prices, the goods we supply are dependent on fluctuations in financial markets. Therefore there is no statutory right to return or cancel an order once placed under the Consumer Contracts Regulations 2013.
However, should you feel the bullion coin or bar does not meet your expectations, please contact our customer service team within 14 days after the date of delivery and we will give you full instructions on how to return your product along with a returns slip, for full quality inspection.
The item must be returned in the original packaging and must be packed securely and sent through a trackable postal service.
We do of course also offer our Buy Back guarantee at a price a little lower than market rate.
Please note – Once the product has been received by us, it may take up to ten working days to inspect the order and advise you of any applicable outcome.
This is the price you will pay for your goods.
Due to the constantly moving precious metal prices on the open markets, our online trading platform allows you to fix the price of your products on completion of your order.
This means that any further fluctuation in the market price will not affect the price of your order. You must then complete payment within 48 hours.
It is fixed when you complete your order, either online or by phone.
The current global market value, also known as the ‘spot price’ is given in troy ounces and is based on contracts between members of the London Bullion Market at which bars weigh 12.5kg each! Unfortunately, this price doesn’t include additional costs of producing and testing smaller bars, along with brokerage fees, transportation, storage or insurance.
Yes. You can pay online by Debit card or by Credit card with no cost incurred.
The maximum order value for card payments is £10,000, for orders over £10,000 please see our other payment methods.
Please note that this limit may change. For additional information on paying by credit or debit card, click here **
We do not accept American Express.
For many of our customers the easiest way to pay us is by bank transfer.
You can phone your bank or login to your bank account online in order to send funds from your account directly to our account immediately. Please use your order number as a reference.
Our account details are in the email order confirmation you receive after checkout.
You have 48 hours for us to receive the payment.
If its a large order you may have a £10,000 limit per day to send from your account.
That's fine we understand, please make our sales department aware of this.
Yes. If you choose this option please send the cheque to arrive within 48 hours to Hallmark Investments and put your account number on the back. Please allow 4 - 7 working days for cheque clearance.
You can find our postal address in the contact us section.
No. We cannot accept card payments over the phone.
There could be a number of reasons for this.
The most likely is your transaction has been challenged for a fraud check by your bank.
This is outside of our control but you should call your card provider and resolve this with them.
They will then remove any barrier or block on your card so you can continue with your purchase. Check you have the correct postcode in your registered account and that the card you are using is registered at the address on your account.
You cannot use someone else’s card even if they live at the same address as it will not match the details on your registration.
3-D Secure/Authentication is an additional layer of security for online credit and debit card transactions.
Initially introduced by Visa under the name of Verified by Visa, 3-D Secure has also been adopted by MasterCard as MasterCard SecureCode.
It is a worldwide security program that many banks and building societies opt into.
Given the nature of the products we supply, we have to ensure the highest level of security. As a result we can only accept card payments that go through the additional 3-D Secure security process.
As per our insurance requirements, we may contact you to confirm some additional security details. Where additional information is needed from you to assist with the checks, we will contact you by phone or email.
Contact a member of our team for more advice and we can send you a company registration pack, call us on 02071646206 or send an email to firstname.lastname@example.org
We may require your ID due to two sets of regulations which govern our industry for retail clients. They are Money Laundering Regulations and the HMRC 'Gold Rules' for investing in Gold.
They require for orders over £5,000 or for a total spend over £10,000 in one year (irrespective of payment method).
It may be necessary on occasion to have a copy of your photographic ID and a recent Utility bill 'Certified' before sending to us.
What does Certified mean?
This means the copy has to be signed by a person of responsibility who has seen your original ID and utility bill and can certify that it is a true likeness of the original seen.
This can be done normally at your bank branch or at the local Post Office.
The Post Office may make a small charge but you can also ask a professional colleague, doctor, solicitor, accountant etc.
We are obliged under the regulations to gather this information to prove who you are. We do not send or give this information to anyone.
We simply gather and keep the information on file.
Our only obligation is to report suspicious transactions of possible money laundering.
As of 1 January 2000, investment gold is NOT subject to VAT in the UK and throughout the EU. All new silver bullion products are subject to VAT at the current standard rate of 20%.
Please note: Alternative VAT rates may be applicable for customers from the Channel Islands. Please see www.customs.gst.gov.je for more information.
VAT may not be charged on certain pre-owned silver coins if they comply with the UK Governments Margin Scheme.
VAT will be charged on pre-owned silver coins if we have purchased them from A VAT REGISTERED BUSINESS, we must pay VAT and we must then charge VAT.
VAT will be charged on silver rounds and bars as they are not classed as coins and as such they are not “Collectable” and do not comply with the Margin Scheme legislation.
For more information on Taxes regarding bullion click here...
Selling Gold or Silver to us
If you are considering selling your silver or gold coins and bullion please do get in touch. We aim to give highly competitive prices, even if you haven’t dealt with us before.
Please get in touch on 02071646206 to discuss your options, you can also view the Sell to Us page.
Some, but not all, of our gold bars come with an assay certificate or card.
These bars are usually 100g in weight or less, and vacuum sealed in plastic onto a cardboard backing.
Larger gold bars (250g, 500g and 1 kilo) are typically cast (moulded) rather than minted, making them less suitable for certificates and packaging.
Customers can rest assured that all bullion sold by Hallmark Investments are manufactured by LBMA approved refiners and mints. All bars are brand new unless stated otherwise, and are 24kt and therefore 999.9 pure gold. All gold bullion bars are stamped with their specifications, such as 999.9 indicating the purity of the bar or the manufacturer's name and logo.
Similarly, we use an array of high tech kit to test ALL bullion sold back to us.
At Hallmark Investments, our customer satisfaction is of paramount importance.
We believe that all customers have the right to be heard, understood and treated respectfully. We make sure any complaints are managed fairly and professionally within appropriate timescales.