Yes. You can pay online by Debit card or by Credit card with no cost incurred.
The maximum order value for card payments is £10,000, for orders over £10,000 please see our other payment methods.
Please note that this limit may change. For additional information on paying by credit or debit card, click here **
We do not accept American Express.
For many of our customers the easiest way to pay us is by bank transfer.
You can phone your bank or login to your bank account online in order to send funds from your account directly to our account immediately. Please use your order number as a reference.
Our account details are in the email order confirmation you receive after checkout.
You have 48 hours for us to receive the payment.
If its a large order you may have a £10,000 limit per day to send from your account.
That's fine we understand, please make our sales department aware of this.
Yes. If you choose this option please send the cheque to arrive within 48 hours to Hallmark Investments and put your account number on the back. Please allow 4 - 7 working days for cheque clearance.
You can find our postal address in the contact us section.
No. We cannot accept card payments over the phone.
There could be a number of reasons for this.
The most likely is your transaction has been challenged for a fraud check by your bank.
This is outside of our control but you should call your card provider and resolve this with them.
They will then remove any barrier or block on your card so you can continue with your purchase. Check you have the correct postcode in your registered account and that the card you are using is registered at the address on your account.
3-D Secure/Authentication is an additional layer of security for online credit and debit card transactions.
Initially introduced by Visa under the name of Verified by Visa, 3-D Secure has also been adopted by MasterCard as MasterCard SecureCode.
It is a worldwide security program that many banks and building societies opt into.
Given the nature of the products we supply, we have to ensure the highest level of security. As a result we can only accept card payments that go through the additional 3-D Secure security process.
As per our insurance requirements, we may contact you to confirm some additional security details. Where additional information is needed from you to assist with the checks, we will contact you by phone or email.
Contact a member of our team for more advice and we can send you a company registration pack, call us on ** or send an email to firstname.lastname@example.org
We may require your ID due to two sets of regulations which govern our industry for retail clients. They are Money Laundering Regulations and the HMRC 'Gold Rules' for investing in Gold.
They require for orders over £5,000 or for a total spend over £10,000 in one year (irrespective of payment method).
It may be necessary on occasion to have a copy of your photographic ID and a recent Utility bill 'Certified' before sending to us.
What does Certified mean?
This means the copy has to be signed by a person of responsibility who has seen your original ID and utility bill and can certify that it is a true likeness of the original seen.
This can be done normally at your bank branch or at the local Post Office.
The Post Office may make a small charge but you can also ask a professional colleague, doctor, solicitor, accountant etc.
We are obliged under the regulations to gather this information to prove who you are. We do not send or give this information to anyone.
We simply gather and keep the information on file.
Our only obligation is to report suspicious transactions of possible money laundering.
As of 1 January 2000, investment gold is NOT subject to VAT in the UK and throughout the EU. All new silver bullion products are subject to VAT at the current standard rate of 20%.
Please note: Alternative VAT rates may be applicable for customers from the Channel Islands. Please see www.customs.gst.gov.je for more information.
VAT may not be charged on certain pre-owned silver coins if they comply with the UK Governments Margin Scheme.
VAT will be charged on pre-owned silver coins if we have purchased them from A VAT REGISTERED BUSINESS, we must pay VAT and we must then charge VAT.
VAT will be charged on silver rounds and bars as they are not classed as coins and as such they are not “Collectable” and do not comply with the Margin Scheme legislation.
For more information on Taxes regarding bullion click here