Terms & Conditions
The Hallmarkinvestments.co website is owned by Hallmark Investment Group Ltd, 35 Berkeley Square, Mayfair. W1J 5BF. Company no; 12135633. By using this website and/or entering into dealings with us you agree to accept the following Terms & Conditions.
We reserve the right to update and change the website and these terms without prior warning or notice. These Terms & Conditions do not affect your statutory rights.
These terms and any contract entered into in consequence of your use of our website are subject to English law and the sole jurisdiction of the courts of England & Wales.
In order to use our service you must be 18 years of age or over.
1 - Prices & Payment
Prices stated on the website are “live” and they will be fixed at the time you order for any values less than £30,000.00.
The prices are based on the current trading price of gold and silver, which is shown on the website. Multiple orders placed at a similar time may be subject to changes in the price due to market fluctuations and stock availability decided during trading hours.
We reserve the right to cancel any order even after payment is received.
Should an invoice be cancelled by us a full refund would be issued.
You may be asked for a small deposit. This deposit is non-refundable.
For online orders greater than £30,000.00 whether placed during or outside trading times (9am-5pm Monday to Friday) we will confirm the prices to you via an order confirmation, which will be sent in an email to you. You will be asked at that time to make payment.
We respectfully request payment within 48 hours.
Prices can also be fixed over the phone by speaking to our sales team directly. When placing an order over the phone a copy of the terms and conditions will be provided by email, we would expect a return email to confirm that you have read and accept them.
Payment is possible by Debit and Credit card on the website for orders up to £10,000.00 (ID requirements apply). Other methods of payment are online bank transfer, bank transfer, and Cheque. Please note payment can only be accepted from accounts registered in your own name and payment via multiple individuals for one order is not permitted.
SUBCONTRACTORS We use subcontractors to help us to provide some of our services for you. You can find out at any time which subcontractors we use for the services you buy from us by reading our FAQs for your chosen service(s). We may at any time subcontract any part, or all of our business or services. We may also at any time change our subcontractors, including those who directly provide any services to you (such as carriers who make deliveries).
2 – Delivery
You will be required to provide a delivery address at time of order.
The delivery address MUST match the cardholder’s address which has been used to make online card payment. Under no circumstances can the goods be delivered to any other address when paid by card.
Goods will then be dispatched to this address once payment has been verified. You will be responsible to ensure their safe receipt at the address provided. We are unable to accept any liability for packages that have been delivered to houses of multiple occupancy or work addresses, once the package has been signed for or confirmed as delivered by our couriers to that address. We do not deliver to PO Box addresses.
We cannot be held responsible for delays to the postal system which may affect delivery of your goods, which are beyond our control. Ownership of goods passes to the customer once full payment is received and a signature has been accepted at the address provided by the client at the time of order.
Failure to deliver an order on our part will result in a full refund of the original amount paid or goods as a replacement.
No liability will be accepted by us for any price fluctuation in those circumstances.
If you have ordered an item on Pre Order with a delayed delivery date and your order contains other items, your order will be shipped when all the items are in stock.
We are not able to part ship the order.
3 – Orders
Orders can be placed through the website or by calling us on the number shown on the website. Once you have placed an order cancellation is NOT possible under the distance selling regulations due to the fluctuating nature of the precious metals market. We will pursue payment for all orders placed.
4 – Collection
We operate an internet only business and therefore it is not possible to collect any goods onsite.
5 – Cancellation and Returns
The right to cancel under Regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000 does not apply because the price of all goods that we sell is dependent upon fluctuations in the financial markets that are beyond our control.
In the event that you wish to cancel an order for an item which you have paid for prior to its coming into stock, in consequence of a price fluctuation, the cancellation charge will be 2.5% of the total order value, plus any consequential loss owing to the fluctuation in the price of the metal.
We are happy to provide you with a refund or exchange in line with your rights as a consumer. Any queries with your products received must be reported to us within 48 hours.
However, if we feel the items meet the standard as described then we will be unable to provide a refund for the cost of postage. If we do deem a product to be below standard we will happily provide you with an exchange or refund, however the products must be returned to us in the original state in which they were received.
Due to the nature of the following products types we will not accept returns of, or provide refunds for; Bullion Coins, Bullion Coins Uncirculated, Proof Coins, Pre-Owned Coins or any coins with ‘milk spots’ unless the items are damaged to a point where they no longer contain the stated amount of precious metal. We cannot be held responsible for the condition in which any mint provided packaging is received. We reserve the right to cancel any order as we see fit and return the funds to the customer.
6 - Fraud Prevention and Requirement for ID
In certain circumstances, customers will be required to provide certified proof of Identity to satisfy the anti money laundering and fraud legislation that governs our industry. Under certain circumstance, we may ask for this information to satisfy our internal security checks in order to provide safe delivery of your product. Where we request proof of address, we are unable to accept a mobile phone bill. For orders over £5,000 or for cumulative orders of over £10,000 in any one year we require a certified copy of the purchaser's photographic ID, and a copy of a recent utility bill (this is required irrespective of method of payment). More information on the forms of certification for ID is available in our Frequently Asked Questions section. We may use your personal information to conduct anti-fraud checks. Information which you supply may be given to credit reference or fraud prevention agencies. All personal information provided will be treated in accordance with the Data Protection Act of 2018. We will support efforts and contribute to the effective elimination of money laundering where we identify a reasonable risk of money laundering resulting from, or connected to, the trade, handling, transport or export of precious metals.’
7 – Liability
The service provided by us will be exercised with reasonable skill and care and performed within a reasonable time and as described in these terms. We do not make any guarantees about the provision of our products and we do not provide financial advice.
We cannot be held responsible for our products once ownership has been passed to the customer.
We are not authorised by the Financial Conduct Authority and cannot give advice comparing precious metals with regulated investments. We also cannot provide advice on any potential tax implications of you entering into the contract with us. It is a condition of the contract that if you need investment or tax advice in relation to goods or metal, you must rely on your own financial, tax and/ or accounting advisers. Statements we make about the tax status of the goods we supply are based on our understanding of UK tax. We cannot be held liable if tax rules change in the future. It is a condition of the contract that if you need tax advice you seek advice from a tax and/ or accounting advisers.
8 - Terms of Purchase
Any proposal on your part to sell items to us will be deemed to comprise an offer, regardless of any indicative price that we may have communicated to you or published on our website.
We may accept or decline any such offer in our sole discretion.
Our duty to take reasonable care of items that you despatch to us for this purpose will commence when we have signed for the relevant package. For the avoidance of doubt, any such signature shall not be taken to comprise acknowledgment on our part that the items within the package match their stated description. It is our procedure to weigh all incoming packages before opening them under camera and carrying out a detailed inspection of their contents. If the contents match their stated description, we will confirm this at the same time as confirming our acceptance of your offer to sell the items. We reserve the right to report any attempted sale of counterfeit items and to retain such items if requested to do so by the police or by HM Revenue & Customs.
9 - Force Majeure
We are not liable or responsible for any delay or failure to perform any of our contractual agreements, caused by events outside of our reasonable control (i.e. a Force Majeure Event) A Force Majeure Event can include, but is not limited to an act, event, non-occurrence, accident or omission that is beyond our reasonable control, including; Civil common, riot, invasion, terrorist attack (or threat of), war (declared or undeclared), or any occurrence resulting from a declared crisis in the banking system. Fire, flood, earthquake, storm, subsidence, epidemic or any other natural disaster. Inability to use transport, including railways, shipping, aircraft, motor transport and any other means of private or public transport. Inability to use public or private telecommunication networks/internet. Any obligations on us are suspended for the duration of any Force Majeure Event, we will also have additional time to perform our obligations for the duration of that Event.
We will take any reasonable steps to help bring the Force Majeure Event to an end or find a way to complete our obligations despite the Event, and resume normal trading terms as soon after the event as possible. General Provisions We aim to provide accurate product and pricing information however, pricing or descriptive errors may occur. In the event that any item is listed at the wrong price or with incorrect information, Hallmark Investments shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item shows an incorrect price, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice. Any bar or coin being sold by a third party, stating to have been purchased from Hallmark Investments, may not be relied upon as a genuine item. We don't guarantee the authenticity of any bar, coin or another item, unless purchased and shipped directly from ourselves. If you have any queries regarding these terms, please contact us on 02071646206 or email us on firstname.lastname@example.org