If you decide you no longer want the bullion coins or bars you have purchased from us, unfortunately, it is not possible to directly return them. Prices are determined by the live precious metal spot prices, the goods we supply are dependent on fluctuations in financial markets. Therefore there is no statutory right to return or cancel an order once placed under the Consumer Contracts Regulations 2013.
However, should you feel the bullion coin or bar does not meet your expectations, please contact our customer service team within 14 days after the date of delivery and we will give you full instructions on how to return your product along with a returns slip, for full quality inspection.
The item must be returned in the original packaging and must be packed securely and sent through a trackable postal service.
We do of course also offer our Buy Back guarantee at a price a just under market rate.
Please note – Once the product has been received by us, it may take up to ten working days to inspect the order and advise you of any applicable outcome.